The Never Log list allows the user to outline specific email address that HubSpot will not log in the system. Emails sent to an email address or domain included in your Never Log list will never save to your CRM. Email tracking activity will also not appear on the contact’s timeline.
- In the Never log field, enter email addresses or domains you don’t want to log emails for and click Add.
- Users with Account access permissions can block email addresses and domains for every user in their account. Enter the email addresses or domains then click the Add dropdown menu and select Block for all users.
- To remove an email address or domain from this list, hover over it and click the delete icon (trash can icon).
Tracking and Logging Emails Settings
The user can use the Track and Log features of the add-in to monitor and keep a record of your contacts’ engagement with your emails. With the track feature enabled, you can receive real-time notifications when a contact opens your email. The user can also choose to log the email to the contact’s record in HubSpot to keep a record of all past communication.
Configure default log and track settings (for super admins only).
- In you HubSpot account, click the settings icon in the main navigation bar.
- In the left sidebar menu, navigate to Objects > Activities.
- Click the Email Log & Track tab.
- Under Email Log and Track Settings, configure how emails will be recorded in HubSpot by electing or clearing the associated checkboxes:
- Apply Default Log Settings for all users: when turned on, you can click to toggle the log all emails by default switch on or off to set whether emails are logged by default across all users in your account.
- Apply Default Association for all users: when turned on, you can then click the dropdown menu and select the default record types to associate with a logged email.
- Apply Default Track settings for all users: if you’ve selected the Allow all users to track emails and see recipients open and click on their email's checkbox, you can turn this setting on to configure whether all emails will be tracked by default across all users in your account.
